Return & Refund Policy
At Artisan Vent Hood, every range hood is individually made according to the dimensions, materials, finishes, and design details approved by the customer. Because each piece is handcrafted, minor differences in color, texture, patina, surface movement, and finish are natural characteristics of the material and production process. These variations make every hood unique and are not considered manufacturing defects.
Custom Order Eligibility
Custom-made products are created specifically for each customer and generally cannot be restocked or resold. For this reason, we cannot approve a return, exchange, or refund in the following circumstances:
-The product was manufactured according to the approved drawings and specifications, but the customer later changed their mind.
-The selected color, finish, size, shape, or design no longer matches the customer’s personal preference.
-There is no confirmed issue involving the product’s materials, construction, or workmanship.
-The range hood has already been installed, altered, damaged, or improperly handled.
-The return request is submitted outside the required reporting period.
-Natural variations in a handcrafted metal finish are the only reason for the request.
If you believe your order has a manufacturing or quality issue, please contact us within three business days after delivery. Include your order number, a description of the concern, and clear photos or videos showing the issue.
Claims submitted after this period may not qualify for return or refund consideration.
Drawing Approval and Design Changes
Before production begins, customers will receive drawings showing the confirmed dimensions and design details of their range hood.
Once the drawings have been signed or otherwise approved in writing, they become the final production specifications for the order. Changes requested after approval may require additional design work, new drawings, material adjustments, or modifications to an item already in production.
Any customer-requested change made after final drawing approval may be subject to a revision fee equal to 15% of the total order value. The estimated production and delivery schedule may also be extended.
Approved Returns
All returns must be reviewed and authorized by Artisan Vent Hood before shipment. Products sent back without prior approval may be refused and may not qualify for a refund.
When a return is approved:
-A 30% restocking fee will be deducted from the refund.
-The customer is responsible for all return shipping costs.
-The product must be unused and uninstalled.
-The item must be returned in its original packaging.
-All accessories, components, hardware, manuals, and supporting documents must be included.
-The product must arrive in its original condition, without damage caused by installation, handling, or return transportation.
We strongly recommend using an insured and trackable shipping method when returning an approved item. Artisan Vent Hood is not responsible for products lost or damaged during return transportation.
Refund Processing
Once an approved return is received, our team will inspect the product to confirm its condition and eligibility.
If the return is accepted following inspection, the applicable refund will be issued to the original payment method within 7–10 business days. Processing times may vary depending on the customer’s bank, credit card company, or payment provider.
Original shipping fees, delivery charges, expedited shipping costs, and return transportation expenses are non-refundable.
Product Warranty
Artisan Vent Hood stands behind the quality and craftsmanship of its products. The following limited warranties apply under normal residential use:
-Metal range hood body and cover: Limited lifetime warranty
-Motor or blower: 10-year limited warranty
-Range hood liner or insert: 2-year limited warranty
Warranty coverage begins on the original delivery date and applies only to the original purchaser. Proof of purchase may be required when submitting a warranty request.
What the Warranty Covers
Subject to inspection and approval, warranty coverage may include:
-Confirmed manufacturing defects in materials or workmanship
-Structural issues involving the hood body, frame, or primary components
-Motor or blower failure during normal use
-Qualifying electrical component failures, including switches or lights
-Abnormal finish defects not related to natural aging, patina development, normal wear, or maintenance
Depending on the nature of the issue, Artisan Vent Hood may repair the affected component, provide a replacement part, or offer another appropriate resolution.
What the Warranty Does Not Cover
The limited warranty does not apply to:
-Damage caused by incorrect or unprofessional installation
-Improper ductwork, electrical connections, mounting, or ventilation setup
-Misuse, neglect, abuse, or failure to follow care instructions
-Scratches, dents, stains, discoloration, or other damage caused after delivery
-Normal wear and tear
-Natural changes in patina, tone, sheen, texture, or finish over time
-Damage caused by excessive heat, moisture, chemicals, salt air, corrosive materials, or unsuitable environmental conditions
-Accidents, impacts, construction damage, or transportation arranged by the customer
-Problems caused by unauthorized repairs or modifications
-Failure to perform reasonable cleaning and maintenance
-Components or accessories supplied by a third party and not approved by Artisan Vent Hood
Labor, installation, removal, reinstallation, contractor fees, and other on-site expenses are not included unless expressly agreed to in writing.
Need Assistance?
If you have questions about a return, refund, warranty claim, or your custom order, please contact our customer care team.
Email: info@artisanventhood.com
Please include your name, order number, delivery date, and clear photos or videos when reporting a product concern. Our team will review the information and help determine the appropriate next step.